Sales Consultant - Print Services

Company Name:
OfficeMax
Primary Responsibility:
1. Proactively acknowledges and engages every customer in the Print
Services area to ensure a positive customer experience. Utilizes and
understands the Office Depot selling program to promote the sale of
the best solution as well as additional Print solutions and products.
Effectively utilizes communication tools to request assistance within
the Print Services area, and to coordinate the appropriate service for
all customers throughout the store.
2. Able to operate all equipment within the Print Services area to
maintain efficient operations and ensure customer orders are completed
correctly and on-time.
3. Possesses sufficient knowledge regarding company policies, and
general product knowledge to competently answer associate questions
and customer inquiries.
4. Able to evaluate the size and complexity of orders to determine
if a RPF (Regional Print Facility) should be used, per established
guidelines. Completes the Perfect Order form for every non-fax order.
5. Works to continually develop personal selling skills and
specialized product knowledge through sales and service tools
provided. Drive sales by supporting all current programs, new product
launches and special initiatives.
6. Ensures compliance with company policies, procedures and
practices; and supports company loss prevention efforts.
7. Maintains the appearance of the Print Services area in accordance
with policy.
8. Performs other duties as assigned.
Level of Formal Education: High School diploma or equivalent edu
preferred
Years of Experience: No experience or training is necessary
Type of Experience: No previous experience required
Technical Competencies:
Skills and Ability:
Must have the ability to gain the skill and knowledge necessary to
operate Print equipment
Must possess strong interpersonal and communication skills, which
are necessary to establish a selling relationship with customers
Possess excellent verbal and written communication skills
Must possess the ability to use technology applicable to role,
and to access information necessary to complete daily
responsibilities
Must possess ability to process information/merchandise through
POS register system
Personal Attributes:
Positive and Engaging
Action Oriented
Integrity & Trust
Demonstrate passion for the brand, products, services and
solutions offered to our customers
Must possess a desire to continually develop personal selling
skills and product knowledge
Other/Preferred: Behavioral Competencies
Ability to work a flexible work schedule as business dictates
Customer Focus
Self Learning
Approachability
The Sales Consultant, Print Services is responsible for providing
exceptional service experience for customers requiring print services.
He/she utilizes Office Depot#s proven sales principles to proactively
engage customers to drive the sale of total solutions offered within
Print Services and properly assess customer needs to ensure
satisfaction in every interaction.
The Sales Consultant, Print Services is responsible for completing all
customer orders correctly and within the quoted timeline, and assess
whether the Regional Print Facility should be utilized. This person is
also responsible for performing daily and weekly maintenance of the
Print Services area.
The Sales Consultant, Print Services must quickly build ongoing
customer relationships and become a trusted advisor by utilizing
advanced selling skills and knowledge (including cross-selling of
products and services) to meet customer#s needs. Demonstrates passion
for the brand, products, services and solutions offered to our
customers.
Ops (Stores Field)

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