Assistant Store Manager of Service and Operations - Old Navy - Waikele Center

Company Name:
Gap Inc.
Title: Assistant Store Manager of Service and Operations - Old Navy - Waikele Center Location: HI-WAIPAHU
Old Navy makes current American fashion essentials accessible to every family. From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people - it could be for everyone. We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can shop for their must-have fashion essentials online as well as in one of our 1,000 stores located globally.
When you work at Old Navy, you're choosing a different path (and a pretty awesome one at that). We believe that style and quality should be accessible to everyone and we work hard to make that possible. Truth is, in fashion, it's easy to be exclusive. It takes a lot more creativity, guts and drive to be inclusive. What we believe in today is exactly what we believed in when we started: we're on a mission to democratize fashion and make shopping fun again. Sound good to you?
Old Navy - a brand for everyone, a place for you.
As the Assistant Store Manager of Service and Operations your primary responsibility is to create an extraordinary customer and Sellebrity In-Store Experience. You achieve this by driving results through the development and execution of plans, while meeting and exceeding company productivity standards and delivering on controllable contribution. You use independent judgment and discretion to drive training, performance management and retention of Sellebrities. You lead, train, coach, supervise, and direct the Sellebrity team to maximize sales, profitability and the customer experience. You collaborate with the Store Manager, the ASM Merchandising and the Service & Training Manager. At your core, you believe that everything we do is for the customer and you lead your team to do the same. You build relationships at multiple levels to support a great working and shopping environment. You love being part of a winning team; you bring your energy to work every day and are personally invested in Old Navy's success.
Leadership Responsibilities
Effective talent selection, training, coaching, motivating and recognizing
Writes and delivers quarterly check-ins, individual development plans and annual performance reviews for team
Addresses poor performance. Initiates, administers, and follows up on corrective action
Sets, monitors, follows up on productivity goals for store team
Ensure service, merchandising, and operational standards are met through company-defined practices and processes
Monitors, maintains and follows company policies and procedures
Accountable for a safe store environment where all Sellebrities actively prevent loss and minimize risk
Accountable for meeting store compliance audit requirements
Performs additional managerial duties as necessary
Functional Responsibilities
Drives operational excellence through the implementation of company-defined practices and processes; monitors results and productivity through company reporting; corrects/adjusts plans accordingly to deliver results
Actively participates in store walkthroughs with Store Manager and Market Leader to ensure the consistency and quality of service and operational execution
Fully understands the financial statement and all reports related to service and operational execution
Partners with the Store Manager to schedule for service and operational workload
Partners with merchandising leaders to ensure execution of markdowns/signage/marketing aligns with merchandise placement
Accountable for supply and maintenance expenses and follows up on all maintenance issues with Facility Services
Educates and provides feedback to Sellebrities on driving sales through service standards, product knowledge, store presentation, and replenishment
Partners with store leaders on Old Navy Card strategies during regular touch bases
Manages activities related to staffing and development of Sellebrities in the store, including hiring administration, training, and performance management
Develops and executes training and developmental plans for direct reports and Sellebrities
Passionate about: apparel trends, specialty retail environments, people - customers and team
Demonstrates the following: training, sales generation, leadership, authentic customer service, conflict management, business acumen, time management, planning, priority setting, decision quality, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency
Ability to: develop others, think creatively, embrace and lead change, and deal with ambiguity
Must be at least 18 years of age
College degree or equivalent work experience preferred
2-3 years of retail management experience preferred
Ability to effectively communicate with customers and store personnel
Ability to maneuver around sales floor, stock room, work with/around cleaning chemicals and lift and carry 50 lbs
Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts
Opens and closes the store in accordance with company standards
Nonexempt ASM's must punch in and out through the time clock to record all time worked, follow hourly meal/break guidelines, and partner appropriately with the Store Manager regarding any overtime
Store: Management Organization: Old Navy Stores and Field Assistant Store Manager of Service and Operations - Old Navy - Waikele Center HI-WAIPAHU 135107

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