Clerical Support---WFS 812040

Company Name:
General Summary
The clerical support staff is responsible for ensuring smooth office flow and providing excellent customer service. Performs general administrative duties and data entry.
Essential Job Responsibilities
Prepares outgoing mail, including UPS shipments, as requested and ensures that mail is sent out each day.
Sort and distribute incoming mail to the appropriate department or individual on the same day it is delivered at least 95% of the time.
Ensure postage meter has sufficient postage for the week''s mail.
Sort and distribute taxes.
Assist with copying, scanning projects as needed.
Answer phones and direct callers to appropriate staff within office when needed.
Assemble informational materials or packets as requested.
Assist with generation of reports, including data gathering via the computer system, printed reports or other valuable information.
Provide front desk coverage for the receptionist. Cover for all breaks, lunches and time off.
Assists with faxing documents as necessary.
Assists with regular scanning and other large scanning jobs, as necessary.
Assists with communications to obtain necessary backup documentation as necessary.
Communicate consistently and effectively with all customers to ensure positive customer relations. Maintain at least a satisfactory (3.0) score on Customer Satisfaction survey.
Identify needs prior to being asked.
Other duties as assigned.
High School Diploma or equivalent
One year clerical or administrative office experience
Must be able to perform in a fast paced environment with multiple priorities.
Good organizational skills required, the ability to work with diverse individuals both within the company and with partners in the project.
Must be proficient in Microsoft Word and Excel and have the ability to compile summary reports and possess the ability to use general office equipment.
Excellent oral and written communication skills.
Fluent in English; bilingual in Spanish is desirable.
Must be able to handle sensitive materials and maintain confidentiality.

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